Renegade Merchandising 

Renegade Merchandising 

Merchandising your humidor effectively is one of the most underrated ways to influence customer experience, maximize sales, and build brand equity inside your store. While there’s plenty of nuance to doing it well, we’ve learned that the best results often come from...
The Villainous Archetypes

The Villainous Archetypes

If you are a retailer reading this column for the first time as a PCA member at our 2025 trade show in New Orleans, don’t judge these musings too harshly. My intent is not to bash our revenue providers. On the contrary, I love people … especially my customers. In...
A Linear Approach to Customer Creation

A Linear Approach to Customer Creation

IN OUR 1,500 SQUARE FOOT cigar experience in Meridian, Idaho, we have a bevy of metrics by which we measure daily, weekly, and monthly performance. We examine and set goals for total transactions, average order size, and revenue type (tobacco versus bar operations)....